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If you need technical support for example of our products, please send an e-mail message to
Before contacting our support staff, please see the appropriate Frequently Asked Questions FAQ page, simply because this will provide an instant answer to a large proportion of commonly-encountered problems:
In addition for the usual formal tech support channels, the world thinks that another necessary way in which SkyMap users could possibly get to know the item is by the harder informal way of being able to speak to both us, also to other SkyMap users. To aid in this procedure, weve build a email list which is liberated to join and rehearse.
We would encourage every user of SkyMap Pro, whether youve bought this program or youre just using the evaluation version, to participate the list. Its the perfect destination for a find out more about this system, exactly what it can do, and ways in which best to apply it.
The links here provide usage of new and updated records for our software products, as well as additional information and resources which might be of interest.
Download new or updated information for our software products.
Telescope driver library, and knowledge about writing new telescope drivers for SkyMap Pro.
Bug fixes and minor enhancements for SkyMap Pro 9.
In addition on the usual formal tech support team channels, we presume that another necessary way in which SkyMap users might get to know this product is by greater informal approach to being able to consult both us, as well as other SkyMap users. To aid in this, weve create a subsciber lists which is unengaged to join and utilize. The list is hosted by Yahoo Groups:
We would encourage every user of SkyMap Pro, whether youve bought this system or youre just using the evaluation version, to participate the subscriber list. Its the perfect destination to find out more about this software, exactly what can do, and just how best to put it to use. You can look at the messages on the email list on line on the Yahoo Groups internet site, or you can receive messages by e-mail, either individually or perhaps in the form of a day-to-day digest.
The location that SkyMap comet orbital elements readily available for download has changed; the brand new download URL is:
To modify the download location in SkyMap, find the File/Preferences/Downloaded Data menu item, and modify the URL for downloading comet data towards the value above.
We sensible to stop posting regular groups of comet orbital elements. Our server logs demonstrate that they are downloaded very infrequently, in fact it is easy for users to hold such information regularly themselves, whenever they wish to achieve this. The previously-posted orbital elements are already moved to another page, here.
A pair of comet orbital elements, current for 24th Sep, 2008, is uploaded to your Library.
A group of comet orbital elements, current for 11th Sep, 2008, has become uploaded on the Library.
A number of comet orbital elements, current for 28th Aug, 2008, is uploaded towards the Library.
A list of comet orbital elements, current for 14th Aug, 2008, is uploaded on the Library.
A pair of comet orbital elements, current for 1st Aug, 2008, may be uploaded on the Library.
A pair of comet orbital elements, current for 19th July, 2008, has become uploaded to your Library.
A group of comet orbital elements, current for 10th July, 2008, is uploaded for the Library.
A pair of comet orbital elements, current for 27th June, 2008, continues to be uploaded on the Library.
A pair of comet orbital elements, current for 15th June, 2008, has become uploaded on the Library.
A number of comet orbital elements, current for 3rd June, 2008, continues to be uploaded on the Library.
A group of comet orbital elements, current for 20th May, 2008, may be uploaded for the Library.
A pair of comet orbital elements, current for 7th May, 2008, continues to be uploaded for the Library.
A group of comet orbital elements, current for 23rd Apr, 2008, has become uploaded on the Library.
A number of comet orbital elements, current for 9th Apr, 2008, continues to be uploaded to your Library.
A pair of comet orbital elements, current for 27th March, 2008, continues to be uploaded towards the Library.
A pair of comet orbital elements, current for 13th March, 2008, continues to be uploaded to your Library.
A number of comet orbital elements, current for 28th Feb, 2008, continues to be uploaded on the Library.
A pair of comet orbital elements, current for 15th Feb, 2008, is uploaded for the Library.
A list of comet orbital elements, current for 30th Jan, 2008, is uploaded to your Library.
A group of comet orbital elements, current for 17th Jan, 2008, has become uploaded to your Library.
A number of comet orbital elements, current for 5th Jan, 2008, continues to be uploaded on the Library.
A pair of comet orbital elements, current for 26th Dec, 2007, may be uploaded on the Library. We would like to take this opportunity to require all our customers an extremely Merry Christmas and greatest wishes for 2008.
A group of comet orbital elements, current for 13th Dec, 2007, is uploaded towards the Library.
A pair of comet orbital elements, current for 29th Nov, 2007, is uploaded for the Library.
A group of comet orbital elements, current for 15th Nov, 2007, is uploaded for the Library.
A group of comet orbital elements, current for 1st Nov, 2007, has become uploaded to your Library.
A number of comet orbital elements, current for 19th Oct, 2007, continues to be uploaded towards the Library.
A list of comet orbital elements, current for 6th Oct, 2007, has become uploaded to your Library.
A number of comet orbital elements, current for 22nd Sep, 2007, continues to be uploaded on the Library.
A number of comet orbital elements, current for 8th Sep, 2007, is uploaded on the Library.
A number of comet orbital elements, current for 25th August, 2007, is uploaded for the Library.
A number of comet orbital elements, current for 11th August, 2007, is uploaded on the Library.
A group of comet orbital elements, current for 28th July, 2007, continues to be uploaded for the Library.
A list of comet orbital elements, current for 14th July, 2007, is uploaded to your Library.
A group of comet orbital elements, current for 30th June, 2007, may be uploaded on the Library.
A group of comet orbital elements, current for 16th June, 2007, is uploaded to your Library.
A new catalog is uploaded - the G2V Star Catalog containing 688 white stars which can be used to adjust the color balance of CCD images. A group of comet orbital elements, current for 2nd June, 2007, may be uploaded on the Library.
A pair of comet orbital elements, current for 19th May, 2007, is uploaded to your Library.
A pair of comet orbital elements, current for 5th May, 2007, may be uploaded for the Library.
A list of comet orbital elements, current for 21st Apr, 2007, continues to be uploaded to your Library. The download URL for comet orbital elements has evolved and needs being changed within SkyMap Pro in order to become able to download New Comet Data from this program. Please see the comet page to learn more.
A group of comet orbital elements, current for Apr 7th, 2007, is uploaded to your Library. Added a link for the SkyMap Pro FAQ page for downloading the WinHlp32 help engine from Microsoft that's needed is to display SkyMaps help pages under Windows Vista.
A group of comet orbital elements, current for March 24th, 2007, continues to be uploaded for the Library.
A list of comet orbital elements, current for March 10th, 2007, continues to be uploaded for the Library.
A list of comet orbital elements, current for Feb 24th, 2007, continues to be uploaded on the Library.
A group of comet orbital elements, current for Feb 10th, 2007, may be uploaded for the Library.
A number of comet orbital elements, current for Jan 27th, 2007, has become uploaded to your Library.
A pair of comet orbital elements, current for Jan 13th, 2007, is uploaded on the Library.
A number of comet orbital elements, current for Jan 1, 2007, is uploaded towards the Library. A new target listing of edge-on galaxies inside Spring sky, is uploaded on the Target Lists library page.
A number of comet orbital elements, current for Dec 23rd, 2006, has become uploaded towards the Library. We would like to look at this opportunity to need all our customers, past, present, and future, a really happy Christmas and also a peaceful, healthy, and prosperous 2007. From all for the SkyMap team.
A list of comet orbital elements, current for Dec 9th, 2006, continues to be uploaded for the Library.
A group of comet orbital elements, current for Nov 25th, 2006, continues to be uploaded on the Library.
A number of comet orbital elements, current for Nov 11th, 2006, has become uploaded towards the Library.
A group of comet orbital elements, current for Oct 28th, 2006, continues to be uploaded on the Library.
A group of comet orbital elements, current for Oct 14th, 2006, has become uploaded for the Library.
A pair of comet orbital elements, current for Sep 30th, 2006, is uploaded towards the Library.
A group of comet orbital elements, current for Sept 14th, 2006, continues to be uploaded on the Library.
A pair of comet orbital elements, current for August 28th, 2006, continues to be uploaded on the Library.
A pair of comet orbital elements, current for August 13th, 2006, continues to be uploaded towards the Library.
A number of comet orbital elements, current for July 31st, 2006, has become uploaded for the Library.
A list of comet orbital elements, current for July 14th, 2006, continues to be uploaded on the Library.
A list of comet orbital elements, current for June 30th, 2006, continues to be uploaded for the Library.
A pair of comet orbital elements, current for June 14th, 2006, may be uploaded to your Library.
A number of comet orbital elements, current for May 30th, 2006, is uploaded towards the Library. A new data catalog, containing information of all extra-solar planets discovered by May 18th, 2006, has become uploaded for the Library.
A list of comet orbital elements, current for May 14th, 2006, may be uploaded towards the Library.
A new target list archive has become uploaded containing two observing lists dependant on Kepple and Sanners book The Night Sky Observers Guide. This is available within the Target List page on the Library.
A list of comet orbital elements, current for Apr 30th, 2006, continues to be uploaded for the Library.
A group of comet orbital elements, current for Apr 14th, 2006, is uploaded to your Library.
A number of comet orbital elements, current for March 31st, 2006, has become uploaded towards the Library.
The software around the Digitized Sky Survey web server has evolved, which means that the former picture and background image download URLs do not work. The URLs really should be changed as follows:
To edit the download URLs, find the File/Preferences/Downloaded Data menu item.
A list of comet orbital elements, current for March 11th, 2006, continues to be uploaded to your Library.
A pair of comet orbital elements, current for Feb 25th, 2006, continues to be uploaded towards the Library.
A group of comet orbital elements, current for Feb 12th, 2006, may be uploaded for the Library.
A group of comet orbital elements, current for Jan 29th, 2006, is uploaded to your Library.
A list of comet orbital elements, current for Jan 14th, 2006, is uploaded on the Library.
A number of comet orbital elements, current for Dec 31st, 2005, may be uploaded to your Library. We would like to consider this opportunity to thank our customers for valued support during 2005, and wish everybody a peaceful, healthy, and happy 2006.
A revised version with the Levy catalog has become uploaded, with improved data.
A list of comet orbital elements, current for Dec 14th, 2005, continues to be uploaded for the Library.
A number of comet orbital elements, current for Nov 28th, 2005, continues to be uploaded towards the Library. Two new data catalogs are actually uploaded - a revised and improved version in the Caldwell Catalog, plus a new catalog for that Levy List of objects, created by astronomer and author, David Levy.
A group of comet orbital elements, current for Nov 13th, 2005, is uploaded for the Library.
Unfortunately the previously issued service packs for SkyMap Pro 11 and SkyMap Lite 2005 experienced a problem which resulted in this course hanging up in the event the internal asteroid catalog editor was implemented. New service packs service pack 3 for SkyMap Pro 11, service pack 2 for SkyMap Lite 2005 happen to be released which correct this issue. Apologies to anyone who installed the earlier service packs and experienced difficulties for that reason.
Service pack 1 continues to be released for SkyMap Lite 2005, fixing a similar issues and described below for SkyMap Pro 11. The service pack is available from the Service Pack Page from the Library.
Service pack 2 may be released for SkyMap Pro 11. This fixes a bug from the calculation on the position of extremely distant asteroids, as well as handles hook change to your format on the asteroid catalog resulting in the number of numbered asteroids now exceeding 100, 000. The service pack offered from the Service Pack Page from the Library.
A list of comet orbital elements, current for Oct 31st, 2005, may be uploaded for the Library.
A group of comet orbital elements, current for Oct 14th, 2005, may be uploaded towards the Library.
A pair of comet orbital elements, current for Oct 1st, 2005, has become uploaded towards the Library.
A list of comet orbital elements, current for Sep 15th, 2005, continues to be uploaded to your Library.
A group of comet orbital elements, current for Sep 1st, 2005, may be uploaded on the Library.
A list of comet orbital elements, current for August 14th, 2005, has become uploaded for the Library.
A list of comet orbital elements, current for August 4th, 2005, has become uploaded to your Library.
A number of comet orbital elements, current for July 15th, 2005, may be uploaded to your Library.
A number of comet orbital elements, current for July 3rd, 2005, continues to be uploaded to your Library.
A pair of comet orbital elements, current for June 14th, 2005, continues to be uploaded to your Library.
We are content to announce the production of SkyMap Lite 2005. This is a Lite version of SkyMap Pro 11 with the harder advanced features like telescope control, observation planning and logging, some data catalogs, etc, removed. Ideal for the greater casual astronomer and offered at an extremely competitive price. See the Products page for more info, along with a feature comparison between SkyMap Pro and SkyMap Lite.
A bumper list of new uploads on the library today. A new Bitmaps library page has become created for downloading alternate groups of bitmap stars for SkyMap Pro 10 onwards, initially with one new list of star bitmaps. A new Best Northern Hemisphere Objects target list has become uploaded, as well as a new KHQ catalog containing bright quasars and BL Lac objects. A new pair of constellation figures for SkyMap Pro 11 may be uploaded. Finally, you will find there's new list of comet orbital elements, current for May 30th, 2005.
Service pack 1 for SkyMap Pro 11 may be released, correcting a bug which causes this system to crash every time a particular menu item was selected. We recommend all users of SkyMap Pro 11 to download and install the service pack.
A pair of comet orbital elements, current for May 15th, 2005, may be uploaded to your Library. A new version on the constellation figures compiler, ConstFig11, may be uploaded for the Library. This new version from the tool must create new constellation figure files for SkyMap Pro 11.
We are satisfied to announce the discharge of SkyMap Pro 11, a substantial new version of our own star charting software. Full details is found on our product information page.
A list of comet orbital elements, current for May 1st, 2005, may be uploaded towards the Library.
A pair of comet orbital elements, current for Apr 14th, 2005, continues to be uploaded for the Library.
A list of comet orbital elements, current for Apr 1st, 2005, is uploaded to your Library.
A group of comet orbital elements, current for Mar 14th, 2005, continues to be uploaded to your Library.
A number of comet orbital elements, current for Mar 1st, 2005, may be uploaded to your Library.
A pair of comet orbital elements, current for Feb 14th, 2005, is uploaded to your Library.
A list of comet orbital elements, current for Feb 1st, 2005, is uploaded towards the Library.
A group of comet orbital elements, current for Jan 17th, 2005, may be uploaded for the Library.
A group of comet orbital elements, current for Jan 1st, 2005, continues to be uploaded on the Library. A new meteor showers archive, with information added for meteor showers in 2005 has become uploaded, and is also available in several places - the map overlays library page, your data tables page, as well as the meteor showers external data catalog. Many thanks to Ben Siemerink because of this extremely source.
A list of comet orbital elements, current for Dec 15th, 2004, is uploaded towards the Library.
A new target list archive, containing 45 target lists for your objects in Tom Polakis Celestial Portraits series in Astronomy magazine continues to be uploaded towards the Target Lists library page.
A number of comet orbital elements, current for Dec 1st, 2004, is uploaded on the Library.
A list of comet orbital elements, current for Nov 1st, 2004, may be uploaded on the Library.
A group of comet orbital elements, current for Oct 16th, 2004, has become uploaded to your Library.
A pair of comet orbital elements, current for Oct 1st, 2004, is uploaded towards the Library.
A pair of comet orbital elements, current for Sep 15th, 2004, has become uploaded on the Library.
A pair of comet orbital elements, current for Sep 1st, 2004, may be uploaded towards the Library. A new target list with the Ursa Major Project may be uploaded towards the Target Lists library area.
A number of comet orbital elements, current for Aug 15th, 2004, is uploaded for the Library.
A group of comet orbital elements, current for Aug 1st, 2004, has become uploaded on the Library.
A pair of comet orbital elements, current for July 15th, 2004, continues to be uploaded on the Library.
A number of comet orbital elements, current for July 1st, 2004, continues to be uploaded on the Library.
A number of comet orbital elements, current for June 15th, 2004, has become uploaded to your Library.
A pair of comet orbital elements, current for June 1st, 2004, has become uploaded towards the Library.
A list of comet orbital elements, current for May 23rd, 2004, continues to be uploaded on the Library. A new data catalog, containing the Gemini Bright Star List is uploaded. An updated version with the ASCOM telescope driver has become uploaded, fixing a bug.
A group of comet orbital elements, current for May 1st, 2004, is uploaded to your Library.
A pair of comet orbital elements, current for Apr 15th, 2004, may be uploaded to your Library.
A pair of comet orbital elements, current for Apr 1st, 2004, is uploaded towards the Library.
A group of comet orbital elements, current for March 15th, 2004, continues to be uploaded towards the Library.
A pair of comet orbital elements, current for March 1st, 2004, has become uploaded towards the Library.
A list of comet orbital elements, current for Feb 15th, 2004, may be uploaded towards the Library.
A list of comet orbital elements, current for Feb 1st, 2004, has become uploaded for the Library.
A pair of comet orbital elements, current for Jan 15th, 2004, continues to be uploaded to your Library. The meteor shower catalog continues to be updated to add in information for 2004.
A group of comet orbital elements, current for Jan 1st, 2004, may be uploaded for the Library.
A pair of comet orbital elements, current for Dec 15th, 2003, is uploaded on the Library.
A number of comet orbital elements, current for Nov 30th, 2003, is uploaded on the Library. A number of new target lists have already been uploaded on the target lists library page. A new version on the ASCOM telescope driver continues to be uploaded to your telescope drivers library page, fixing any small bug.
Service pack 2 for SkyMap Pro 10 is released and is particularly available inside the Library. All SkyMap Pro 10 users should install the service pack.
We are content to announce that SkyMap Pro 10 continues to be released; full facts are available about the Products pages of the internet site. Upgrade prices for existing users are around the Ordering page. A new list of comet orbital elements, current for 2nd Nov 2003, is uploaded to your Library.
A group of comet orbital elements, current for Oct 15th, 2003, has become uploaded to your Library. A new data catalog, the Select WDS catalog, is uploaded towards the Catalogs library page.
A pair of comet orbital elements, current for Oct 4th, 2003, is uploaded towards the Library. Due to problems accessing the MPCs FTP site, the asteroid data download link may be changed on the MPCs mirror at /mpcorb.
A pair of comet orbital elements, current for Sep 15th, 2003, has become uploaded for the Library.
A telescope driver supporting the ASCOM standard see for even more information continues to be uploaded towards the driver library. This driver allows SkyMap to manage any telescope backed up by ASCOM. A number of comet orbital elements, current for Sep 1st, 2003, has become uploaded to your Library.
A pair of comet orbital elements, current for Aug 17th, 2003, has become uploaded on the Library.
A group of comet orbital elements, current for Aug 1st, 2003, has become uploaded on the Library.
Service pack 2 for SkyMap Pro 9 has become released, and offered from the Library. It fixes numerous minor bugs, and adds 1 or 2 minor new features towards the program.
A list of comet orbital elements, current for Jul 16th, 2003, is uploaded on the Library.
A number of comet orbital elements, current for Jul 1st, 2003, continues to be uploaded on the Library. A new map overlay, showing selected regions inside SMC, is uploaded to your Overlays library page.
A list of comet orbital elements, current for Jun 15th, 2003, has become uploaded towards the Library. We have released SkyMap Lite 2003, a brand new lower cost lite version of SkyMap aimed at the greater novice astronomer; more information are for the Products page.
A pair of comet orbital elements, current for Jun 1st, 2003, may be uploaded towards the Library. A new map overlay for your LMC has become uploaded towards the Overlays page. Two new data catalogs containing objects within the SMC are actually uploaded to your Catalogs page. A new target list for that book Celestial Harvest is uploaded on the Target List page.
A list of comet orbital elements, current for May 15th, 2003, may be uploaded towards the Library. A new data catalog containing the Astronomical Leagues Galaxy Groups and Clusters observing list may be uploaded for the Data Catalogs page from the library.
A number of comet orbital elements, current for May 4th, 2003, may be uploaded to your Library.
A group of comet orbital elements, current for Apr 15th, 2003, continues to be uploaded for the Library.
A group of comet orbital elements, current for Apr 1st, 2003, continues to be uploaded to your Library. Two new data catalogs are already uploaded to your Catalogs library page.
A list of comet orbital elements, current for Mar 15th, 2003, may be uploaded towards the Library.
A number of comet orbital elements, current for Mar 1st, 2003, continues to be uploaded for the Library. A new target list to accompany an article inside April 2003 issue of Sky and Telescope magazine is uploaded to your Target Lists library page.
A pair of comet orbital elements, current for Feb 15th, 2003, may be uploaded to your Library.
A group of comet orbital elements, current for Feb 1st, 2003, continues to be uploaded to your Library. A new data table containing mutual events of Jupiters satellites for 2002-2003 is uploaded towards the Data Tables library page. Three new data catalogs happen to be uploaded on the Data Catalogs library page.
A pair of comet orbital elements, current for Jan 15th, 2003, continues to be uploaded to your Library. A new data catalog containing globular clusters in M31 continues to be uploaded towards the Data Catalogs library page. A new telescope driver to the Sky Tracker system is uploaded towards the Drivers page with the library.
A number of comet orbital elements, current for Jan 1st, 2003, may be uploaded for the Library.
A data archive containing information regarding meteor showers to the year 2003 has become uploaded for the Library. The archive contains data tables, a data catalog, and map overlays, in final summary is downloadable of all three of such areas in the library.
Service pack 1 for SkyMap Pro 9 is released, fixing many minor bugs. A list of comet orbital elements, current for Dec 15th, 2002, may be uploaded on the Library. A new target list archive, completing the pair of Sky Atlas 2000 target list, has become uploaded on the Target Lists library page.
A group of comet orbital elements, current for Dec 1st, 2002, continues to be uploaded for the Library. A new number of constellation figures for SkyMap Pro 8 and 9 continues to be uploaded for the Constellations library page. New target lists have already been uploaded to your Target Lists library page.
A utility NotesImport for importing object notes at a SkyMap Pro 6, 7, or 8 database into the newest database format made use of by SkyMap Pro 9 is currently available for download from your Tools page with the library. A group of comet orbital elements, current for Nov 15th, 2002, is uploaded for the Library. A new target list containing interesting Hickson galaxy groups is uploaded towards the Target Lists library page.
A utility DBLog2CSV for exporting a SkyMap Pro 9 observing log database like a comma separated value CSV file has become uploaded on the Tools page from the library.
A group of comet orbital elements, current for Nov 1st, 2002, may be uploaded for the Library. Two new target lists are actually uploaded on the Target Lists library page.
We are content to announce that SkyMap Pro 9, a serious new version of our own astronomy package, is released and is particularly available for immediate shipping. Please see the Products section from the site additional information.
A group of comet orbital elements, current for Oct 15th, 2002, may be uploaded on the Library. A pair of map overlays with the Herald-Bobroff AstroAtlas has become uploaded on the Overlays library page. A new list of constellation figures for SkyMap Pro 8 has become uploaded to your Constellations library page.