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If you need technical support for just one of our products, please send an e-mail message to
Before contacting our support staff, please look at appropriate Frequently Asked Questions FAQ page, as this will provide an instant answer to a large proportion of commonly-encountered problems:
In addition to your usual formal tech support team channels, we're feeling that another critical way in which SkyMap users could possibly get to know the merchandise is by the harder informal approach to being able to speak with both us, also to other SkyMap users. To aid in this method, weve build a subscriber list which is absolve to join and utilize.
We would encourage every user of SkyMap Pro, whether youve bought this course or youre just using the evaluation version, to participate the subscriber list. Its the perfect destination for a find out more about this course, exactly what can do, and exactly how best to make use of it.
The links here provide entry to new and updated information for our software products, also to additional information and resources which is often of interest.
Download new or updated documents for our software products.
Telescope driver library, and data about writing new telescope drivers for SkyMap Pro.
Bug fixes and minor enhancements for SkyMap Pro 9.
In addition towards the usual formal tech support channels, we presume that another significant way in which SkyMap users could possibly get to know the item is by greater informal way of being able to speak with both us, as well as other SkyMap users. To aid in this technique, weve setup a subsciber lists which is liberal to join and rehearse. The list is hosted by Yahoo Groups:
We would encourage every user of SkyMap Pro, whether youve bought this software or youre just using the evaluation version, to become listed on the email list. Its the perfect location to find out more about this program, just what it can do, and just how best to make use of it. You can look at the messages on the list on line in the Yahoo Groups site, or you can receive messages by e-mail, either individually maybe in the form of an every day digest.
The location from where SkyMap comet orbital elements readily available for download has changed; the modern download URL is:
To alter the download location in SkyMap, pick the File/Preferences/Downloaded Data menu item, and affect the URL for downloading comet data on the value above.
We are determined to stop posting regular groups of comet orbital elements. Our server logs reveal that they are downloaded very infrequently, in fact it is easy for users to keep such information regularly themselves, whenever they wish to achieve this. The previously-posted orbital elements are already moved to an outside page, here.
A number of comet orbital elements, current for 24th Sep, 2008, may be uploaded to your Library.
A group of comet orbital elements, current for 11th Sep, 2008, has become uploaded to your Library.
A group of comet orbital elements, current for 28th Aug, 2008, is uploaded to your Library.
A group of comet orbital elements, current for 14th Aug, 2008, is uploaded on the Library.
A pair of comet orbital elements, current for 1st Aug, 2008, is uploaded towards the Library.
A number of comet orbital elements, current for 19th July, 2008, may be uploaded on the Library.
A group of comet orbital elements, current for 10th July, 2008, is uploaded towards the Library.
A group of comet orbital elements, current for 27th June, 2008, may be uploaded towards the Library.
A pair of comet orbital elements, current for 15th June, 2008, continues to be uploaded for the Library.
A group of comet orbital elements, current for 3rd June, 2008, continues to be uploaded on the Library.
A number of comet orbital elements, current for 20th May, 2008, has become uploaded for the Library.
A group of comet orbital elements, current for 7th May, 2008, may be uploaded to your Library.
A number of comet orbital elements, current for 23rd Apr, 2008, is uploaded on the Library.
A list of comet orbital elements, current for 9th Apr, 2008, may be uploaded towards the Library.
A list of comet orbital elements, current for 27th March, 2008, may be uploaded on the Library.
A number of comet orbital elements, current for 13th March, 2008, may be uploaded towards the Library.
A pair of comet orbital elements, current for 28th Feb, 2008, continues to be uploaded on the Library.
A pair of comet orbital elements, current for 15th Feb, 2008, is uploaded on the Library.
A list of comet orbital elements, current for 30th Jan, 2008, has become uploaded towards the Library.
A number of comet orbital elements, current for 17th Jan, 2008, is uploaded on the Library.
A list of comet orbital elements, current for 5th Jan, 2008, continues to be uploaded to your Library.
A pair of comet orbital elements, current for 26th Dec, 2007, continues to be uploaded towards the Library. We would like to take this opportunity to require all our customers an incredibly Merry Christmas and greatest wishes for 2008.
A group of comet orbital elements, current for 13th Dec, 2007, has become uploaded towards the Library.
A list of comet orbital elements, current for 29th Nov, 2007, may be uploaded to your Library.
A list of comet orbital elements, current for 15th Nov, 2007, is uploaded for the Library.
A pair of comet orbital elements, current for 1st Nov, 2007, is uploaded towards the Library.
A list of comet orbital elements, current for 19th Oct, 2007, is uploaded towards the Library.
A pair of comet orbital elements, current for 6th Oct, 2007, is uploaded to your Library.
A pair of comet orbital elements, current for 22nd Sep, 2007, has become uploaded on the Library.
A number of comet orbital elements, current for 8th Sep, 2007, continues to be uploaded towards the Library.
A group of comet orbital elements, current for 25th August, 2007, may be uploaded towards the Library.
A pair of comet orbital elements, current for 11th August, 2007, continues to be uploaded on the Library.
A list of comet orbital elements, current for 28th July, 2007, continues to be uploaded on the Library.
A group of comet orbital elements, current for 14th July, 2007, continues to be uploaded to your Library.
A pair of comet orbital elements, current for 30th June, 2007, may be uploaded towards the Library.
A number of comet orbital elements, current for 16th June, 2007, continues to be uploaded towards the Library.
A new catalog has become uploaded - the G2V Star Catalog containing 688 white stars which you can use to adjust colour balance of CCD images. A list of comet orbital elements, current for 2nd June, 2007, may be uploaded towards the Library.
A group of comet orbital elements, current for 19th May, 2007, has become uploaded towards the Library.
A pair of comet orbital elements, current for 5th May, 2007, is uploaded to your Library.
A list of comet orbital elements, current for 21st Apr, 2007, continues to be uploaded on the Library. The download URL for comet orbital elements is different and needs to get changed within SkyMap Pro in order to become able to download New Comet Data from this software. Please see the comet page to learn more.
A number of comet orbital elements, current for Apr 7th, 2007, has become uploaded on the Library. Added a link on the SkyMap Pro FAQ page for downloading the WinHlp32 help engine from Microsoft that's needed to display SkyMaps help pages under Windows Vista.
A list of comet orbital elements, current for March 24th, 2007, has become uploaded towards the Library.
A group of comet orbital elements, current for March 10th, 2007, has become uploaded on the Library.
A list of comet orbital elements, current for Feb 24th, 2007, has become uploaded on the Library.
A pair of comet orbital elements, current for Feb 10th, 2007, has become uploaded for the Library.
A pair of comet orbital elements, current for Jan 27th, 2007, is uploaded towards the Library.
A group of comet orbital elements, current for Jan 13th, 2007, may be uploaded for the Library.
A pair of comet orbital elements, current for Jan 1, 2007, continues to be uploaded on the Library. A new target set of edge-on galaxies in the Spring sky, is uploaded for the Target Lists library page.
A pair of comet orbital elements, current for Dec 23rd, 2006, has become uploaded towards the Library. We would like to consider this opportunity to need all our customers, past, present, and future, an extremely happy Christmas and also a peaceful, healthy, and prosperous 2007. From all with the SkyMap team.
A group of comet orbital elements, current for Dec 9th, 2006, continues to be uploaded to your Library.
A pair of comet orbital elements, current for Nov 25th, 2006, is uploaded on the Library.
A list of comet orbital elements, current for Nov 11th, 2006, has become uploaded for the Library.
A pair of comet orbital elements, current for Oct 28th, 2006, continues to be uploaded on the Library.
A number of comet orbital elements, current for Oct 14th, 2006, has become uploaded towards the Library.
A group of comet orbital elements, current for Sep 30th, 2006, has become uploaded to your Library.
A pair of comet orbital elements, current for Sept 14th, 2006, may be uploaded for the Library.
A list of comet orbital elements, current for August 28th, 2006, is uploaded towards the Library.
A number of comet orbital elements, current for August 13th, 2006, is uploaded to your Library.
A number of comet orbital elements, current for July 31st, 2006, has become uploaded for the Library.
A list of comet orbital elements, current for July 14th, 2006, continues to be uploaded on the Library.
A group of comet orbital elements, current for June 30th, 2006, continues to be uploaded for the Library.
A group of comet orbital elements, current for June 14th, 2006, has become uploaded towards the Library.
A number of comet orbital elements, current for May 30th, 2006, is uploaded to your Library. A new data catalog, containing information of all extra-solar planets discovered at the time of May 18th, 2006, continues to be uploaded towards the Library.
A pair of comet orbital elements, current for May 14th, 2006, has become uploaded on the Library.
A new target list archive continues to be uploaded containing two observing lists determined by Kepple and Sanners book The Night Sky Observers Guide. This is available within the Target List page on the Library.
A list of comet orbital elements, current for Apr 30th, 2006, may be uploaded on the Library.
A group of comet orbital elements, current for Apr 14th, 2006, has become uploaded on the Library.
A group of comet orbital elements, current for March 31st, 2006, is uploaded on the Library.
The software around the Digitized Sky Survey web server has evolved, and thus the former picture and background image download URLs do not work. The URLs ought to be changed as follows:
To edit the download URLs, simply select the File/Preferences/Downloaded Data menu item.
A pair of comet orbital elements, current for March 11th, 2006, has become uploaded towards the Library.
A number of comet orbital elements, current for Feb 25th, 2006, is uploaded on the Library.
A pair of comet orbital elements, current for Feb 12th, 2006, has become uploaded on the Library.
A list of comet orbital elements, current for Jan 29th, 2006, is uploaded on the Library.
A pair of comet orbital elements, current for Jan 14th, 2006, continues to be uploaded towards the Library.
A list of comet orbital elements, current for Dec 31st, 2005, has become uploaded on the Library. We would like to adopt this opportunity to thank all of our customers because of their valued support during 2005, and wish everybody a peaceful, healthy, and happy 2006.
A revised version with the Levy catalog may be uploaded, with improved data.
A group of comet orbital elements, current for Dec 14th, 2005, continues to be uploaded towards the Library.
A group of comet orbital elements, current for Nov 28th, 2005, has become uploaded towards the Library. Two new data catalogs are actually uploaded - a revised and improved version from the Caldwell Catalog, along with a new catalog to the Levy List of objects, published by astronomer and author, David Levy.
A group of comet orbital elements, current for Nov 13th, 2005, is uploaded to your Library.
Unfortunately the previously issued service packs for SkyMap Pro 11 and SkyMap Lite 2005 were built with a problem which resulted in this system hanging up when the internal asteroid catalog editor was implemented. New service packs service pack 3 for SkyMap Pro 11, service pack 2 for SkyMap Lite 2005 have already been released which correct this concern. Apologies to anyone who installed the earlier service packs and experienced difficulties consequently.
Service pack 1 is released for SkyMap Lite 2005, fixing a similar issues and described below for SkyMap Pro 11. The service pack is available from the Service Pack Page in the Library.
Service pack 2 continues to be released for SkyMap Pro 11. This fixes a bug of this particular calculation in the position of extremely distant asteroids, as well as handles a small change to your format with the asteroid catalog resulting on the number of numbered asteroids now exceeding 100, 000. The service pack readily available for download from the Service Pack Page in the Library.
A pair of comet orbital elements, current for Oct 31st, 2005, may be uploaded to your Library.
A list of comet orbital elements, current for Oct 14th, 2005, continues to be uploaded on the Library.
A pair of comet orbital elements, current for Oct 1st, 2005, has become uploaded towards the Library.
A group of comet orbital elements, current for Sep 15th, 2005, has become uploaded to your Library.
A list of comet orbital elements, current for Sep 1st, 2005, is uploaded towards the Library.
A number of comet orbital elements, current for August 14th, 2005, has become uploaded to your Library.
A list of comet orbital elements, current for August 4th, 2005, continues to be uploaded towards the Library.
A pair of comet orbital elements, current for July 15th, 2005, has become uploaded towards the Library.
A number of comet orbital elements, current for July 3rd, 2005, has become uploaded on the Library.
A group of comet orbital elements, current for June 14th, 2005, may be uploaded for the Library.
We are satisfied to announce the discharge of SkyMap Lite 2005. This is a Lite version of SkyMap Pro 11 with the greater advanced features including telescope control, observation planning and logging, some data catalogs, etc, removed. Ideal for a lot more casual astronomer and at an extremely competitive price. See the Products page for additional information, plus a feature comparison between SkyMap Pro and SkyMap Lite.
A bumper list of new uploads towards the library today. A new Bitmaps library page has become created for downloading alternate teams of bitmap stars for SkyMap Pro 10 onwards, initially with one new list of star bitmaps. A new Best Northern Hemisphere Objects target list may be uploaded, as well as a new KHQ catalog containing bright quasars and BL Lac objects. A new group of constellation figures for SkyMap Pro 11 may be uploaded. Finally, there exists a new number of comet orbital elements, current for May 30th, 2005.
Service pack 1 for SkyMap Pro 11 may be released, correcting a bug which causes this program to crash each time a particular menu item was selected. We recommend all users of SkyMap Pro 11 to download and install this particular service pack.
A list of comet orbital elements, current for May 15th, 2005, has become uploaded towards the Library. A new version in the constellation figures compiler, ConstFig11, is uploaded on the Library. This new version with the tool is needed to create new constellation figure files for SkyMap Pro 11.
We are content to announce the discharge of SkyMap Pro 11, a large new version in our star charting software. Full details is found on our product information page.
A list of comet orbital elements, current for May 1st, 2005, continues to be uploaded towards the Library.
A pair of comet orbital elements, current for Apr 14th, 2005, continues to be uploaded for the Library.
A pair of comet orbital elements, current for Apr 1st, 2005, has become uploaded for the Library.
A number of comet orbital elements, current for Mar 14th, 2005, is uploaded for the Library.
A number of comet orbital elements, current for Mar 1st, 2005, has become uploaded towards the Library.
A group of comet orbital elements, current for Feb 14th, 2005, continues to be uploaded towards the Library.
A group of comet orbital elements, current for Feb 1st, 2005, may be uploaded to your Library.
A pair of comet orbital elements, current for Jan 17th, 2005, is uploaded to your Library.
A group of comet orbital elements, current for Jan 1st, 2005, continues to be uploaded on the Library. A new meteor showers archive, with information added for meteor showers in 2005 continues to be uploaded, and is particularly available in several places - the map overlays library page, the information tables page, plus the meteor showers external data catalog. Many thanks to Ben Siemerink due to this extremely reference.
A list of comet orbital elements, current for Dec 15th, 2004, has become uploaded for the Library.
A new target list archive, containing 45 target lists to the objects in Tom Polakis Celestial Portraits series in Astronomy magazine has become uploaded for the Target Lists library page.
A list of comet orbital elements, current for Dec 1st, 2004, continues to be uploaded on the Library.
A pair of comet orbital elements, current for Nov 1st, 2004, has become uploaded for the Library.
A pair of comet orbital elements, current for Oct 16th, 2004, is uploaded to your Library.
A pair of comet orbital elements, current for Oct 1st, 2004, continues to be uploaded towards the Library.
A group of comet orbital elements, current for Sep 15th, 2004, has become uploaded to your Library.
A pair of comet orbital elements, current for Sep 1st, 2004, continues to be uploaded for the Library. A new target list for your Ursa Major Project continues to be uploaded to your Target Lists library area.
A list of comet orbital elements, current for Aug 15th, 2004, continues to be uploaded on the Library.
A group of comet orbital elements, current for Aug 1st, 2004, continues to be uploaded to your Library.
A group of comet orbital elements, current for July 15th, 2004, may be uploaded towards the Library.
A number of comet orbital elements, current for July 1st, 2004, may be uploaded on the Library.
A number of comet orbital elements, current for June 15th, 2004, may be uploaded towards the Library.
A group of comet orbital elements, current for June 1st, 2004, continues to be uploaded towards the Library.
A list of comet orbital elements, current for May 23rd, 2004, is uploaded towards the Library. A new data catalog, containing the Gemini Bright Star List is uploaded. An updated version on the ASCOM telescope driver is uploaded, fixing a small bug.
A list of comet orbital elements, current for May 1st, 2004, continues to be uploaded for the Library.
A group of comet orbital elements, current for Apr 15th, 2004, may be uploaded towards the Library.
A pair of comet orbital elements, current for Apr 1st, 2004, may be uploaded for the Library.
A group of comet orbital elements, current for March 15th, 2004, continues to be uploaded towards the Library.